The Competition and Consumer Affairs Commission (CCAC) has recovered more than $8 million in exchanges, refunds and repairs on behalf of consumers for the period January to June 2018.This was announced on Friday by Director of the CCAC, Dawn Holder-Cush, who said the Consumer Affairs Act is one of the most effective Acts, and it gives the Commission the authority to defend the rights of consumers in Guyana.The recovery of the more than $8 million came mainly from businesses in the auto, electronics, furniture, clothing and accessories, and construction materials supplies industries. These cases account for 100 of the 150 cases received by the Commission for the first half of 2018. The remaining cases are still under investigation.However, complaints to the value of over $122 million were investigated in 2017, with a 91 per cent resolution rate.The CCAC was established to administer and enforce the Competition and Fair-Trading Act 2006 (CFTA) and the Consumer Affairs Act (2011). The Commission is urging consumers to take advantage of the inherent rights given to them through the Competition and Fair Trading and Consumer Affairs Acts, and encourages consumers to seek redress with the Commission should they feel disenfranchised by the purchase of a good or service.Consumers are reminded that among their rights are the right to a refund and the right to return goods under specific conditions. It is the responsibility of consumers to always demand proof of purchase, inclusive of a receipt and contracts where necessary.
The Education Ministry on Monday commissioned the first Mobile Psychosocial Unit, valued at some $17 million, which is intended to transport welfare officers to areas where persons are in need of counselling.“I think everyone of us here can relate to the fact that there is certainly a gap that currently exists across the country, but, more particularly in the education system when it comes to psychosocial support,” Education Minister Nicolette Henry said as she spoke of the benefits of the unit at the Department of Education’s 68 Brickdam, Georgetown office.As outlined by her, the counsellors will traverse different areas to meet with students, teachers and even parents who might be in need of counselling.“Many times, we have a lot of students with a lot of needs that are unmet (and) aThe new Mobile Psychosocial Unitlot of issues that are not addressed, because we do not have either the capacity or the resources to undertake those,” she said.Henry pointed out that she hoped more units could be commissioned soon to enable counsellors to touch base with all those who were in need.According to the Minister, the counselling programme will seek to help students and even transfer them to specialists if needed.Meanwhile, acting Deputy Chief Education Officer Ingrid Trotman noted that emotional needs of students cannot be overlooked. She added that the Unit would help to reduce stress levels and provide a quick response to areas where trauma is being experienced by persons.The Unit is fully equipped with a refrigerator, stove, air conditioner, bathroom and other facilities to benefit the officials who will be travelling to hinterland areas, among others, to provide counselling.Plans were first unveiled by Chief Education Officer Marcel Hutson back in June for the implementation of the project.Currently, there are officers in each administrative region who are responsible for conducting counselling sessions with students – be it one-on-one, small-group or large-group interventions.The Mobile Unit will, however, be a tool to bring together not only psychologists from the Education Ministry but officials from other agencies who may be necessary for specific cases.It was clarified that it was not a case where counselling was not being done, but this new initiative was a step taken by the Ministry to ensure that counselling could be done in a more effective manner.It was further explained that in a situation where students were found drinking alcohol, the team would also be activated, with not only the welfare officers but with public health officials, making the counselling process more influential.